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Frico Int’l : Customer service at its best
Frico International, a subsidiary of the “Trico Group” based in Colombo, Sri Lanka––provides comprehensive airfreight services to all emirates of the U.A.E. Frico has state of the art bonded warehousing facilities in the Dubai Cargo Village, Jebel Ali Free Zone, and in the Al Quz industrial area. The main bulk of Frico’s business lies in Sri Lanka, Indonesia, India, and the Philippines. In Indonesia and the Philippines, Frico provides door-to-door service. Distribution of shipments from U.A.E. to Bahrain, Doha, Muscat, and Kuwait airports is by road.
According to Vimal Perera, Manager Freight Operations, majority of the cargo from and to Colombo is shipped across but Frico also picks up 14 tons of airfreight a month to Phillipines, and around 4 to 5 tons to Colombo. Dubai is used as a hub for cargo from agencies across Bangladesh, and from Trico offices in Jakarta and Colombo while Manila stands at a number one on Frico’s list. The company plans to open up a franchise in Jakarta and is also looking for joint ventures in Philippines. Apart from this, Frico is into packing and removal in a big way. The company forwards perishables by air from the Sri Lankan grocery shops and has a temperature controlled facility at the Jebel Ali Free Zone for perishable goods.
Frico International has been considered as the top agent by Emirates Airlines, Abu Dhabi since the last six years. One of the household names in the Emirates, Frico International is also well known for transporting household goods. Over the years, Frico has fully understood the individual needs of clients and fulfills these by providing reliable and cost-effective solutions. The aim of the company is to attain maximum customer satisfaction with the management exhorting each and every employee to provide customer service at its best.
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Panalpina Gulf’s new service into central Asia and Macau
Panalpina Gulf LLC, in cooperation with Panalpina World Transport’s ASB-Air, and MIRAS Air LLP (100% Kazakh airline), has started, its weekly scheduled flights, using a Boeing 747-200, full freighter aircraft from Dubai to Bishkek (Kyrgyzstan) and onwards to Macau from the 18th of June 2002. This flight operation is the only service operating from the UAE, offering scheduled services with main-deck capacity, based on palletized cargoes. From Bishkek, Panalpina in cooperation with Miras Air LLP-serves destinations within Central Asia, such as Tashkent (Uzbekistan), Aktau, Uralsk, Almaty (Kazakhstan) and in the near future, Dushanbe (Tajikistan) and Kabul (Afghanistan). At destination points, Panalpina offices will receive the cargoes and arrange for the clearance and delivery to the customers.
Panalpina Gulf LLC decided to commence the aforesaid operation in order to meet the increasing demands of the various customers operating in the oil & gas industries as well as the multinational customers offering their products to these fast growing
economies.
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